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Device Troubleshooting

Common Issues and Solutions

Connection Problems

If your sensor won't connect to the app:

  1. Ensure the sensor is properly powered on
  2. Check that Bluetooth is enabled on your phone
  3. Check that you enabled location permission on your phone
  4. Try removing and re-wearing the sensor
  5. Restart the FITIZENS app
  6. If problems persist, try restarting your phone

Sensor Detection Issues

If the app can't find your sensor:

  1. Check that the sensor's battery isn't low
  2. Ensure the sensor is within range of your phone

If the issue persists, please contact Support.

LED Indicator Guide

The sensor's LED light indicates its status:

  • No Light: Sensor is off or battery is dead
    • If your sensor is touching your skin and the light is not on, it means the battery is dead. Please replace the battery.
    • If your sensor is not touching your skin and the light is not on, it means the sensor is off. Please make sure you are wearing it correctly.
  • Blinking Red:
    • Normally it blinks when you first put on your sensor. If it blinks for more than 3 seconds, please check if the sensor is on and try to connect it again.
  • Red Flash:
    • Means there's an issue with the sensor. Please check if the sensor is on and try to connect it again. If the issue persists, please contact Support.

Still Having Problems?

If you continue experiencing issues:

  1. Check our FAQs
  2. Contact Support