Frequently Asked Questions
Improving Your Training Performance
Q: Can FITIZENS help me improve my technique?
Yes. Our AI automatically detects reps, considering they are executed with proper technique. This ensures that if a rep is not counted, it's often due to improper technique, especially in high-weight or high-fatigue situations. Relying on the AI to detect every rep can actually help you refine your form and improve your overall technique.
Q: What specific metrics does FITIZENS track to help me improve my performance?
FITIZENS tracks metrics such as Time Under Tension (TUT), cadence, fatigue score, volume per muscle group, and provides detailed workout time breakdowns to give you comprehensive insights into your training performance.
Q: How does real-time feedback from FITIZENS benefit my workouts?
Real-time feedback allows you to make immediate adjustments to your form, pace, and intensity, ensuring that each workout is as effective as possible and helping you achieve better results faster.
Q: Can FITIZENS help me prevent overtraining?
Yes, FITIZENS tracks your workout intensity and volume over time, providing insights into your recovery needs. This can help you balance your training load and avoid overtraining, leading to more consistent progress and reduced injury risk.
Q: How does FITIZENS help identify plateaus in my training?
FITIZENS monitors key performance metrics like volume, intensity, and fatigue. By analyzing your data, you can spot areas of stagnation and identify where adjustments are needed to keep pushing forward.
Q: Can FITIZENS guide me on when to increase weights or reps?
FITIZENS provides detailed insights based on your performance data, helping you identify opportunities for progression. While we don't provide direct recommendations yet, our insights allow you to spot patterns and situations where adjustments are needed. Self-assessment is key in training, and FITIZENS provides you with the tools and metrics to make informed decisions about when to challenge yourself and progress further.
Technical Support
Q: What should I do if I encounter issues with my FITIZENS device?
If you experience any problems, please reach out to our support team through the FITIZENS app or visit our support page on the website. We're here to help you resolve any issues promptly.
Q: Is there a warranty for the FITIZENS chestband?
Yes, FITIZENS comes with a 12-month warranty covering any manufacturing defects. For more details, please refer to our warranty policy on the website.
Q: How durable is the FITIZENS wearable?
The FITIZENS chestband is built to withstand intense workouts. It's sweat-resistant, shock-resistant, and designed for long-term use in demanding fitness environments.
Q: Can I replace the battery myself?
Yes, FITIZENS uses a replaceable battery that you can easily change yourself, ensuring minimal downtime and maximum convenience.
Q: What should I do if my FITIZENS device isn't tracking reps accurately?
If one of your reps is not counted, it's often because your technique may need some adjustments for better tracking. However, if you encounter ongoing tracking issues, make sure your chestband is properly fitted and positioned. If problems persist, contact our support team through the app for troubleshooting and assistance.
Pricing and Plans
Q: How much does FITIZENS cost?
FITIZENS offers various pricing plans to suit different needs. Please visit our pricing page on the website for detailed information on available options and features included in each plan.
Q: Are there any subscription fees associated with FITIZENS?
Yes, FITIZENS operates on a subscription-based model to provide you with continuous updates, dedicated support, and access to our comprehensive analytics platform. We want to make sure you always have the best tools to enhance your training experience, and we have plenty of ideas for new features that will help you keep improving your performance. You can find detailed pricing information on our pricing page.
Q: Is there a money-back guarantee?
Yes, we offer a 30-day money-back guarantee. If you're not completely satisfied with FITIZENS within the first month of purchase, you can return it for a full refund, no questions asked.
Q: Do you offer any discounts for long-term commitments?
Yes, we offer discounted rates for annual subscriptions. This not only saves you money but also ensures uninterrupted access to FITIZENS' full range of features and support.
Q: What benefits do I get with a subscription plan?
Subscription plans provide access to advanced analytics, continuous software updates, premium features like fatigue tracking, and personalized performance reports to enhance your training experience.
Q: Are there any referral rewards for recommending FITIZENS?
Yes! We value our community and offer rewards for successful referrals. Invite your friends to join FITIZENS, and both of you can enjoy exclusive benefits.
For technical issues, see our Troubleshooting Guide.